How Reed Rides handles your information

Who we are

Reed Rides is an app for tracking the roller coasters you ride. It is operated by Camps Bay Labs, LLC ("we", "us"). This policy covers the Reed Rides apps for iPhone and Android, the web app at app.reedrides.com, and this website.

What we collect

Account. Your email address and how you sign in (a code or link we email you, Sign in with Apple, or Google). If you use Apple or Google, they share your email address (or an Apple private relay address), your name and an account ID with us, and Google may include a link to your profile photo. You also choose a username, a display name and an avatar emoji, and you give your birthday. We use the birthday to set your age group; it is never shown to other users.

What you log. The rides and parks you check into and when, whether a check-in was location-verified or logged by hand, past trips you add, and Halloween and other seasonal attractions you log. If you choose to, also: the seat you sat in, seat tags (Airtime, Intense, Rough, Smooth), which crewmate sat next to you, line timer sessions (when you got in line, when you checked in, which row you waited for, your first-ride scare guess and how scary it really was), and photos you add to a ride. Before a photo is uploaded, the app saves a fresh copy without the details your camera stored in the file, such as where it was taken. Photos added before October 28, 2026 may still include those details; delete and re-add one to remove them.

Things the app works out for you. Badges, stamps, milestones, milestone certificates (an image and a short caption), recaps and leaderboard positions.

Settings. Your preferred parks, appearance, ride types you've hidden, notification choices, Crew Presence on or off, and your Coaster Trivia level and region.

Crew. The crews you create or join, your role in each, crew names, emojis and descriptions, and any crew lists, votes or trip boards you add. If you text someone a crew invite (not available in the app right now; see Text messages), the phone number you enter and whether the text was sent. We also log crew check-in alerts we've sent so we don't repeat them.

Ask Reed. We do not store your questions or Ask Reed's answers. We do keep a usage record for each question (time, how much of the AI model it used, which lookups it ran, and whether it worked) so we can enforce the weekly limit and keep costs in check.

Device. If you allow notifications, a push notification token for your phone and whether it's an iPhone or Android phone.

Messages to us. Feature requests you send from the app (we store them and also email them to our team inbox with your name and email address so we can reply), and emails you send us.

Reports, blocks and agreeing to our rules. If you report a rider or a crew, we keep your report, the reason, anything you add and a copy of the reported names and crew text, and email it to our team inbox so we can review it. We don't tell anyone who reported them. If you block someone, we keep a record so the block stays in effect; they aren't told. We also record when you agreed to our Terms and community rules.

This website. If you join the launch email list, your email address.

We don't use advertising, advertising IDs, or third-party analytics or tracking tools.

Location

Reed Rides only checks your location while the app is open on your screen. It uses it to confirm you're at a ride or park before a check-in counts as verified, to show how far away parks are, and to offer a check-in prompt when you open the app near a park. The comparison happens on your phone. We store that a check-in was location-verified, not your coordinates. Photos are saved without the location details your camera adds.

If nearby-park notifications are on, we record which park we prompted you about and when, so we don't keep repeating it. You can turn location off in your phone's settings at any time and still log rides by hand.

Voice input

Where your device supports it, you can ask Ask Reed a question out loud. The speech service built into your phone's browser engine (for example, Google's on Android) turns your voice into text, and Reed Rides only receives the text.

How we use it

To run the app: verify check-ins, award badges and stamps, show seat maps and seat history, build recaps, power Crew features, send the notifications you've turned on, answer Ask Reed questions, make milestone certificates, send sign-in and confirmation emails, and answer support requests. We also use it to keep the service secure, prevent abuse, fix bugs and decide what to build next. If you join the launch email list, we use your email for that one launch message.

We don't sell your personal information, and we don't use it for advertising.

What other people can see

• Any signed-in user can see your username, display name and avatar (for example, in crew member lists). Your other profile settings, such as your age group (teen or adult), Crew Presence and notification switches, are also readable by signed-in users through the app's data service, though the app doesn't display them. Your birthday and email address are never shown or readable.
• People in your crews can see your ride history (which rides, at which park, when, which seat, and whether it was location-verified), your badge stats, crew leaderboards, crew recaps and the seats you've filled on Fill the Train. If text invites are turned back on, they'll also see the crew's list of invites sent by text, including the phone numbers entered.
• Crew Presence is off until you turn it on. When it's on, your crews can see the park you checked into today and what you're riding. It never shows a map location. With it off, your park check-ins and your rides from the last 12 hours are hidden from your crews.
• Seatmates: if a crewmate logs the seat right next to yours on the same ride within 10 minutes, they'll see that you rode together, even with Crew Presence off.
• Everyone's seat tags, scare ratings and line times are only shown as anonymous totals, never per person. Scare ratings appear once five riders have answered for a ride; seat heatmaps once five riders have tagged a ride, and only for seats at least three of them tagged; line times once there are five timed waits from at least three riders.
• Your photos are private to you.

Ask Reed and AI

Ask Reed answers questions using an AI model from Anthropic. To answer, we send Anthropic your question, your display name, your time zone, and the data it needs from your account: rides, parks, trips, seats, badge progress and, for crew questions, your crewmates' display names and their shared ride stats. We never send your email address, birthday or location.

When you earn a milestone certificate, we send Anthropic your display name, your ride and park totals and a few ride names so it can write the caption. If that isn't available, the app uses a standard caption instead.

Children's privacy

Reed Rides is for people 13 and older, and we don't knowingly collect personal information from children under 13. Sign-up asks for your birthday. If you enter a birthday under 13, sign-up stops, and an account just started with Apple or Google is deleted right away.

On iPhone, where the law requires it (for example, for new Apple Accounts in Texas), Reed Rides also asks Apple for your age range (under 13, 13 to 15, 16 to 17, or 18 and over). You or a parent choose whether to share it. We only use it on your device to check that you're old enough, and we don't store it or send it to our servers. If it isn't shared, Reed Rides can't open there.

If you're a parent or guardian and believe a child under 13 has given us personal information, email reed@reedrides.com and we'll delete the account and its data.

Service providers

We share data only with companies that help us run Reed Rides, and only what each one needs:

• Supabase: our database, sign-in system and file storage (photos and certificates).
• Vercel: hosting for the app.
• Netlify: hosting for this website and the launch email list form.
• Resend: email delivery (sign-in links and the launch email).
• Anthropic: the AI model behind Ask Reed and certificate captions.
• Apple and Google: Sign in with Apple and Google sign-in, and delivering push notifications (Apple Push Notification service on iPhone, Firebase Cloud Messaging on Android).
• Twilio: crew invite texts, which aren't available in the app right now. When they are, Twilio receives the phone number you enter and the message, which includes your display name, the crew name and the join link.

Some content comes from other services without us sending them your account data: wait times from Queue-Times.com, and ride photos loaded from Wikimedia Commons (your device contacts Wikimedia to load them). This website loads fonts from Google Fonts.

We may also share information if the law requires it, or to protect people's safety or the security of the service.

Text messages

Crew text invites aren't available in the Reed Rides app right now. If we turn them back on, this is how they work.

When you invite someone to a crew by text, we send the phone number you enter to Twilio to deliver a single invitation, and keep a record of it (the number, when it was sent and whether it went through). Members of that crew can see this record in the crew's Invites sent list. Recipients can reply STOP to opt out or HELP for help. See the Terms for the full program details.

We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.

How long we keep it, and deleting it

We keep your account and history while your account is open. You can delete individual rides and photos at any time in the app.

To delete your whole account, open the app and go to Profile → Delete Account. That permanently removes your account and the data tied to it: profile, birthday, check-ins, seats and tags, line sessions, photos, certificate records, badges, crew memberships, blocks, invites you sent, notification tokens and Ask Reed usage records. You can also request deletion by email, and the deletion page lists the few exceptions.

Copies in our providers' routine backups expire on their normal schedule. Feature-request emails in our team inbox and the launch email list are separate from your account; ask us and we'll delete them too. Reports you sent about other riders or crews are kept, without your account attached, so we can still act on them.

Your choices

• Turn Crew Presence, crew check-in notifications and nearby-park notifications on or off in Profile.
• Turn off location or notifications for Reed Rides in your phone's settings.
• Leave a crew at any time.
• Ask us for a copy of your data, or to correct or delete it, at reed@reedrides.com.

Security

Access to your data is limited by account-level permissions in our database, and connections are encrypted. No method of storage or transmission is completely secure, so we can't guarantee absolute security.

Where data is processed

Our service providers may process your information in the United States and other countries.

Changes to this policy

If this policy changes in a meaningful way, we'll update the date at the top of this page and, where appropriate, let you know in the app.

Contact

Reed Rides is operated by Camps Bay Labs, LLC. Questions about this policy or your data: reed@reedrides.com.