Support | Reed Rides

Something broken, missing or wrong? Email reed@reedrides.com. It goes straight to the people who build Reed Rides. Tell us what phone you're on and what you were trying to do, and a screenshot helps a lot.

Common questions

I didn't get my sign-in email.

Check your spam or promotions folder for a message from Reed Rides. Links only work for a short time, so request a new one if it's been a while. On iPhone you can also use Sign in with Apple, and on Android, Google.

Check In won't unlock at the ride.

Make sure Reed Rides has location permission and that you're close to the ride, then wait for the short dwell timer to finish. Ride locations are approximate at some parks. If it still won't verify, you can log the ride by hand.

A ride or stat is wrong, or my park is missing.

Tell us which ride, which park and what's wrong. We fix ride data quickly, and which park we add next is mostly driven by what people ask for. You can also send ideas from Profile → Suggest a Feature.

My crew can't see me at the park.

Crew Presence is off until you turn it on in Profile. It only shows the park you checked into today and what you're riding, never a map location.

I'm not getting notifications.

Check that notifications are allowed for Reed Rides in your phone's settings, and that the ones you want are switched on in Profile → Notifications.

How do I delete my account?

In the app, go to Profile → Delete Account. Or follow the steps on our account deletion page.

Parents and guardians

Reed Rides is for ages 13 and up. If you think a child under 13 has an account, email reed@reedrides.com and we'll delete it and its data.

Help with Reed Rides